Thank you for shopping with Ethan Pans. We value your trust and want you to have a great experience with us. Please read our Return and Refund Policy carefully.
We only accept returns in the following cases:
You received a damaged product.
You received the wrong product.
The product is defective or not functioning properly upon delivery.
To be eligible for a return:
You must contact us within 48 hours of receiving your order.
The product must be unused and in its original packaging.
Proof of purchase (order confirmation) is required.
Email us at:
[email protected]
Subject: Return Request — Order #[Your Order Number]
Provide the following details:
Your Name
Order Number
Reason for Return
Photo or video proof of the issue (if applicable)
If your return is approved:
We will offer a replacement product (if available).
If a replacement is not possible, a full refund will be issued
We do not accept returns for:
Change of mind
Incorrect address provided by customer
Products damaged after delivery due to misuse
For any questions regarding our Return and Refund Policy, please contact: [email protected]
